Refund Policy
A LEGAL DISCLAIMER
The information provided in this refund policy outlines the general terms applicable to refunds for purchases made through Aether House.
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Nothing in this policy is intended to limit, exclude or override any statutory rights you may have under applicable UK consumer law
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Aether House reserves the right to update this refund policy from time to time. Any changes will be published on this page and will apply to orders placed after the updated policy has been published.
ELIGIBILITY FOR A REFUND
Refunds may be available where:
- You have cancelled an eligible online order within the applicable cancellation period.
- Your product arrives damaged or faulty.
- You have received an incorrect product.
- A refund is otherwise required under applicable UK consumer law.
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For eligible online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, subject to applicable legal exceptions.
DAMAGED, FAULTY OR INCORRECT ITEMS
If you received a damaged, faulty or incorrect item, please contact us as soon as possible. We may request photographs or other info to asses the issue.
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Where appropriate, we will provide a refund or replacement in accordance with your statutory rights.
REFUND PROCESSING
Approved refunds will be issued to the original payment method.
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Please allow time for your bank or payment provider to process the refund once it has been issued.
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For information on how to return an item, please see our Shipping &Â Returns policy.
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CONTACT US
If you have any questions regarding refunds, please contact us using the details below.
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Email: aetherhousefragrances@gmail.com
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Instagram - @aetherhousefragrances.co.uk
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Please be patient we aim to reply to enquiries as soon as possible.