Shipping Policy

A LEGAL DISCLAIMER

The information provided in this Shipping & Returns Policy outlines the general shipping, delivery, cancellation, return and refund terms applicable to orders placed through Aether House. By placing an order with Aether House, you acknowledge that you have read and understood the terms outlined below.

Delivery times are estimates and are not guaranteed unless expressly stated. While we aim to ensure your order reaches you within the estimated timeframe, delays may occur due to circumstances outside our reasonable control, including courier delays, adverse weather, public holidays, strikes, incorrect delivery information or other unforeseen circumstances.

Aether House reserves the right to update this policy when necessary. Any changes will be published on this page and will apply to orders placed after the updated policy has been published.

ORDER PROCESSING

All orders are carefully prepared and processed following receipt of payment.

Orders are normally dispatched within 1-3 working days. Orders placed during weekends or public holidays will begin processing on the next working day.

During periods of high demand, product launches, promotions or other exceptional circumstances, processing times may be extended.

UK SHIPPING

LOCAL DELIVERY

Aether House currently offers delivery within the United Kingdom only.

Estimated delivery times begin once your order has been dispatched:

Royal Mail Tracked 48 — £3.99
Estimated delivery: 2–5 working days

These delivery timeframes are estimates and may vary depending on the delivery service and circumstances outside of our control.

Local delivery is available within a 4 km radius of Waltham Abbey.

Local Delivery — £1.99

Estimated delivery time is 1–3 working days after your order has been processed.

Local delivery availability is determined by the delivery address provided at checkout. If your address falls outside our local delivery area, the applicable standard shipping option will be used.

SHIPPING CHARGES

Applicable shipping charges will be displayed at checkout before you complete your purchase.

From time to time, Aether House may offer free shipping promotions or free delivery above a specified order value. Any applicable offers will be clearly displayed on our website.

TRACKING

Where a tracked delivery service is used, tracking information will be provided when your order has been dispatched.

Please ensure your name, delivery address and contact information are all accurate before completing your order. Aether House is not responsible for delivery issues resulting from incorrect or incomplete information supplied by the customer.

DELAYS OR MISSING DELIVERIES

If your order has not arrived within the estimated delivery time frame, please contact us so that we can investigate the status of your delivery.

Where tracking confirms that an order has been delivered but you have not received it, we may need to investigate the matter with the delivery provider before determining the appropriate resolution.

DAMAGED ORDERS

If your order has arrived damaged, please contact us as soon as possible.

We may request photographs of the product and packaging to asses the damage and assist with any claim made with the delivery provider. Please keep the original packaging unti the issue has been resolved.

RETURNS AND CANCELLATIONS

If you purchase from Aether House online, you may have the legal right to cancel your order within 14 days of receiving your goods, without needing to provide a reason.

If you wish to cancel your order, please contact us within the applicable cancellation period using the contact details provided on our website. After notifying us of your cancellation, you will generally need to return the goods within 14 days.

Returned products must be in an appropriate condition for resale. For hygiene and safety reasons, opened, used or sprayed fragrances may not be eligible for return where the law allows this exclusion.

This does not affect your legal rights in relation to faulty, damaged, incorrectly supplied or misdescribed products.

RETURN SHIPPING

Unless an item is faulty, damaged, incorrect or otherwise covered by your legal rights, the cost of returning an unwanted item will normally be the responsibility of the customer.

We recommend using a tracked delivery service when returning an item, as Aether House cannot be responsible for returns that are lost while being sent back to us.

Return instructions and the appropriate return address will be provided when you contact us regarding a return. Please do not send a return to an address shown on this page unless we have specifically instructed you to do so.

Refunds

Once a returned item has been received and inspected, we will process any applicable refund.

Where a refund is due, it will normally be issued using the original payment method.

Refund processing times may vary depending on your payment provider or bank. Where required by law, refunds will include the applicable standard delivery charge originally paid by the customer.

Any additional cost resulting from selecting a more expensive delivery option will not necessarily be refundable.

Faulty, damaged or incorrect items

If you receive a product that is faulty, damaged or different from the item you ordered, please contact us as soon as possible. We may request photographs or other information to help us investigate the issue.

Where an item is confirmed to be faulty, damaged or incorrectly supplied, we will work with you to provide an appropriate resolution in accordance with your legal rights.

Orders returned to sender

If an order is returned to us because an incorrect or incomplete delivery address was provided, the parcel was not collected, or delivery could not be completed for reasons attributable to the customer, please contact us once you become aware of the issue.

Depending on the circumstances, additional delivery charges may apply if the order needs to be sent again. This does not affect your statutory consumer rights.

International shipping

Aether House currently does not offer international shipping.

International delivery may be introduced in the future and any available destinations, costs and delivery terms will be displayed on our website.

Contact Us

If you have any questions regarding shipping, returns or refunds, please contact us using the details below.

Email: aetherhousefragrances@gmail.com

Instagram - aetherhousefragrances.co.uk

Please be patient as we aim to respond to enquiries as soon as possible.