Privacy Policy

Last updated: 22 August 2026

Aether House ('we', 'us', 'our') respects your privacy and is committed to protecting your personal information. This privacy policy explains what information we collect, why we use it and how we protect it.

INFORMATION WE COLLECT

When you place an order, contact us or use our website, we may collect information such as your:

•Name

•Email address

•Phone number, where provided

•Billing and delivery address

•Order and purchase details

•Payment and transaction information

•Information provided when contacting us

We may also collect limited information about how you use our website through cookies and similar technologies.

HOW WE USE YOUR INFORMATION

We use your information to:

•Process and deliver orders

•Payment process

•Respond to enquiries

•Contact you about your order

•Handle returns, refunds and customer services

•Improve and maintain our website

•Prevent fraud and comply with legal requirements

•Send marketing communications where you have given permission or where legally permitted

SHARING YOUR INFORMATION

We do not sell, rent or trade your personal information.

We may share information where necessary to provide our services. For example, your name and delivery details are shared with a shipping or fulfilment company so your order can be delivered.

Information may also be shared with payment providers, website providers and other trusted service providers that help us operate Aether House.

We only share information that is reasonably necessary for the relevant purpose.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to keep your personal information secure and prevent unauthorised access, loss or misuse.

HOW LONG WE KEEP YOUR INFORMATION

We only keep your information for as long as reasonably necessary, including where we are required to keep certain records for legal, tax or accounting purposes

YOUR RIGHTS

Under UK data protection law, you may have the right to access, correct, delete or restrict the use of your personal information, as well as other rights depending on the circumstances.

COOKIES

Our website may use cookies to make the website function correctly, remember preferences and understand how visitors use our website. Some cookies may require your consent.

CHANGES TO THIS POLICY

We may update this privacy policy form from time to time. The latest version will always be available on our website.

CONTACT

If you have any questions about this privacy policy, how we handle your personal information, or wish to exercise your data protection rights, please contact us using the details below,

Email: aetherhousefragrances.co.uk

Instagram: @aetherhousefragrances.co.uk

Please be patient, we aim to respond as soon as possible.